By Jennifer Daugherty
The proper repair and maintenance of electronic equipment is essential to getting daily tasks completed. A broken computer, telephone, or fax machine can cause hours of lost productivity. If a piece of healthcare equipment, such as a CT or MRI, is down for any extended amount of time, it can cost a business thousands of dollars in lost revenue. Every year, millions of dollars are erroneously spent on costly equipment maintenance contracts. Given today’s economic environment, it is more important than ever for businesses to understand exactly how their electronic equipment maintenance budget dollars are being spent.
Below are the Top 10 Questions businesses of any size and nature should be asking regarding their electronic equipment maintenance expenditures:
1. Has a complete contract analysis been conducted to ensure the business is receiving the best service options for each piece of equipment?
2. Was a detailed proposal, that includes an equipment schedule specifying types of equipment, current expenditures compared to the proposed reduced cost structure, levels of coverage, cancellation terms, and eligibility dates for equipment to be included in the program presented to the business?
3. Does the business have ONE contract with a universal expiration date that encompasses the maintenance of various pieces of electronic equipment?
4. Does the business have access to highly skilled engineers that are available 24×7 to help answer technical questions?
5. Does the business receive administrative and program support, which relieves staff of the administrative burden associated with tracking service events and invoice processing?
6. Does the business have access to real-time online reporting that manages equipment schedules, service provider performance, and claim status just to name a few?
7. Is the business satisfied with the level of service received from Original Equipment Manufacturer (OEM) or Independent Service Organizations (ISO)?
8. If the business is unhappy, is there an option to change service providers without being penalized?
9. If an alternative service provider is desired, does the business have access to a vendor database that includes thousands of service providers to choose from at their disposal?
10. Is the business certain the service provider’s charges are appropriate to the repair or maintenance received or that warranty work is credited?
If you answered “NO” to any of the Top 10 Questions above, there is an alternative to the costly and restrictive OEM or ISO service contracts. Please contact The Remi Group for a free analysis of your existing electronic equipment service contracts and receive a quote for our Equipment Maintenance Management Program (EMMP) that guarantees a savings of 15-22%, as well as numerous benefits at no additional cost.